Frequently asked questions

What happens if I am not home when my delivery arrives?

For standard deliveries you will receive a calling card, to reschedule or collect from a Royal Mail sorting office. Check the Royal Mail website to find your local sorting office.

What are the time limits for returns?

If you change your mind and decide to return any items, you can do so within the following time limits:

  • 28 days from the date you received your items
  • 14 days for sale items from the date you received your items

How do I place an order?

To place an order with us:

  1. Browse the categories
  2. Search via the search bar
  3. Add an item you love to your basket
  4. Proceed to checkout

What payment methods can I use?

All major debit and credit cards including: Switch/Maestro, Visa, Visa Electron, Mastercard, as well as PayPal.